FAQ

contact

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Shipping

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BOOKS – Books are printed on demand by my printer in the United States, and delivery may take up to 20 days. I appreciate your patience in this regard. All shipments are tracked and you’ll receive the tracking info once your order ships.

MERCHANDISE – All merchandise orders are made-to-order : printed, cut and sown from Montreal (Québec, CA).On average, It takes around 6-8 days (depending on the amount of items ordered), for orders to be made and shipped. Afterwards, Canada Posts’ Expedited Parcel service takes about 3-7 days to deliver to you. (US Customers : orders ship from New York state via FedEx ground and will be delivered in 5-10 days).

My store is set up to accept orders from Canada and the USA, if you reside elsewhere, please email me to place your order. Please note, I do not calculate or remit any international customs/taxes/duties for orders shipped outside Canada or the USA.

FINAL SALE / REFUNDS POLICY

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ALL SALES ARE FINAL – UNLESS DAMAGED IN TRANSIT

If a purchase is damaged in transit, the customer must notify me within 24hrs of receipt so a claim may be placed with the shipping company (Canada Post/FedEx, etc). Once the shipping company refunds me, I will refund you. Should the claim not be accepted, no refund will be issued.

If a client does not notify me promptly of a damaged parcel within 24hrs, I will not be held responsible and no refund will be made.

Please note merchandise items (apparel, décor items…) are made-to-order, and therefore exchanges are not possible. Please consult sizing charts prior to ordering.

Payment Methods

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CANADIAN CUSTOMERS : MasterCard, VISA, AMEX, Interac e-Transfer

REST OF THE WORLD – CUSTOMERS : MasterCard, VISA, AMEX. No Paypal.

Negligent accounts are subject to a 18.95% annual interest charge, compounded monthly.

Business No.

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Registered with the Canada Revenue Agency:

Stéphane Robert Bazinet, Artiste
70253 2318 RT 0001