Sales Info


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  • COVID-19 Update
    Curbside pickup for local residents (West Nipissing & North Bay) is still available, please use […]

CONTACT


Email is the best way to reach me for any questions : stephanerobert.art@gmail.com

Mailing Address :

Stéphane-Robert Studio
P.O. Box 381
Verner, Ontario
P0H 2M0 CANADA

Pickup


It is possible to pickup purchases from my studio in Verner (Ontario) – which is about an hour east of Sudbury and 45 minutes west of North Bay. If you would like to pickup your purchase please use coupon code : localpickup – this will enable the local pickup option. I will email you within 2-3 business days to coordinate a pickup time. While I do accept cash on pickup, please ensure you have the exact amount as I do not carry cash and cannot make change. Interac e-Transfer and credit cards are also accepted.

Please note : Merchandise items (décor, apparel, etc) cannot be picked up as they are made-to-order and ships direct to your door from my supplier in Montréal.

Shipping


Most orders are processed and shipped within 2-3 days after your payment is received in full. You will receive an email with tracking info once available. All my orders are packed with great care and are insured for the full purchase price. Should any damages occur during transit, you will be reimbursed once I receive the insurance refund from the courier. Should any damages occur please document appropriately (photos), and inform me as soon as possible so I can make a claim with the courrier (tardy claims may be refused by the carrier).

SHIPPING OPTIONS
Shipping OptionsCanada StandardCanada XpresspostUnited StatesWorld
Estimated Speed3-7 days2-3 days5-7 days6-21 days
Books/Zines$2.10n/a$3.10$7.10
Paintings (16×20,18×24, 24×24)$22.95$41.95$31.95Quote reqd.
Large Paintings$58.95$79.95$75.00Quote reqd.

My store is set up to accept orders from Canada and the USA, if you reside elsewhere, please email me to place your order. Please note, I do not calculate or remit any international customs/taxes/duties for orders shipped outside Canada.

Painting Sales


All paintings are ready-to-hang with a wire on the back. No framing needed unless you so desire.

All copyrights and reproduction rights are retained by myself, any purchased Art may not be reproduced by any means without written permission from me. Of course, you may take pictures and share on social media – but you can’t let’s say make prints and sell them. A Certificate of authenticity and official invoice is provided with each painting sold.

I make the best effort to use pictures that best reflect the colours of my paintings, however, as all devices have slightly different colours it’s impossible to have a perfect true-to-life colour representation. Requests for returns based on this won’t be entertained.

Paintings can be sent rolled (off the frame) – please contact me prior to purchase to ensure it is feasible for the work chosen. Works with too much texture cannot be rolled to ship.

Refunds-EXCHANGES policy


ALL SALES FINAL – unless damaged in transit.

All paintings are shipped with insurance for the full purchase amount. If a purchase is damaged in transit, the client must document it (ie. pictures) and notify me promptly (same day) so that I can make a claim with the courrier. If a client does not notify me promptly of a damaged parcel – which may void the insurance policy – I cannot be held responsible and no refund will be made.

Please note merchandise (apparel, décor items…) is printed and made-to-order, therefore exchanges are not possible. Please make sure to consult sizing charts prior to ordering.

Payment Methods


StorePayment Methods
Online StoreMasterCard, VISA, AMEX, Interac e-Transfer*
Local PickupMasterCard, VISA, AMEX, Interac e-Transfer, Cash, Bank Draft*
International SalesMasterCard, VISA, AMEX, Bank Wire
Commissions over $200 Non-refundable deposit must be made by Cash, Bank Draft, Direct Deposit, or Desjardins Member Transfer | All other commission project charges may be paid via MasterCard, VISA, AMEX, Cash or Draft.

Negligent accounts are subject to a 18.95% annual interest charge, compounded monthly.

DESJARDINS TRANSFERS : I accept Desjardins member-to-member transfers in addition to the above, please inquire before your purchase to facilitate this. This feature is available in AccèsD for both personal and business accounts at Desjardins Caisses and Caisses Populaires.

INTERNATIONAL SALES: Please contact me to coordinate payment and shipping.

Business No.


70253 2318 RT 0001  – Not currently registered for HST.